Terms & Conditions

1. Use of this website
Materials on this website are displayed solely for the purposes of promoting webury.com's range of products and services. All rights including copyrights are owned by webury.com Ltd.

webury.com cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer.

As an online retailer our main method of communication is via email, therefore we would ask that you ensure you add our domain webury.com to your “safe senders” list, as it is quite possible that our emails may go into your Junk or Spam, and we have no control over this.

We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.

Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.

1.1 Accuracy of content
We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.

We make every effort to describe and show items as accurately as possible; despite this, slight variations in items may occur. The colour of goods might therefore vary slightly from that shown on the website, and due to limitations of browser software and monitors.

Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

If by mistake we have under-priced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price.

All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.
If there is anything which you do not understand or if you wish to obtain further information please contact our customer services (Freephone: 0800 0836418 or email info@webury.com).

2. Making a Purchase
Shopping within the webury.com group is easy:

2.1 Stock Availability
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 0800 0836418. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly.

2.2 Purchasing online
Upon entering the checkout you will be asked for the cardholder's name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. The webury.com group's payment service provider is "HSBC Secure ePayments". Please note you do not have to bank with HSBC to use this service. - you will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.

We accept PayPal, Visa, Mastercard, Maestro, Visa Debit and Amex.


2.3 Trouble placing an order online
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:

- Make sure there are no spaces in the credit card number
- Check you have entered the correct expiry date
- Ensure you have entered the 3 digit card security code from the back of your card (Amex users this is the four digit number on the front)

- Check you have typed in your address / postcode as it appears on your statements

If you are still experiencing problems please call us and we can take the details and process the order manually.

We may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.

We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed. We shall always include your order number upon contacting you, so you know this is not a "phishing" email.

2.4 Purchasing by phone
If you prefer to place an order by phone, please contact us and we shall be happy to help - Freephone 0800 083 6418. For ease and speed please have all your details to hand - product reference, delivery details, payment method etc.


2.5 General
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.

We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.

Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- We are unable to obtain authorisation of your payment
- The identification of a pricing or description error

However we are not obliged to give a reason for declining an order.

Please note that all payments are handled by webury.com Ltd and “webury.com Ltd” will appear on any bank statements rather than the individual site that you purchased from. E.g order from Country Lovers Store, payment processed by webury.com


2.6 Cancellation
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.

Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only) - except Special Orders as noted below . You may cancel your order up to and including the seventh day after receipt of the item(s)

If you wish to cancel your contract you should notify us in writing either by letter (Webury.com Ltd., The Mill Office, Hatfield, Leominster, Herefordshire HR6 0SE) or by email to info@webury.com (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.

If you wish to change your order prior to dispatch please contact Customer Services on Freephone 0800 0836418 or by email to info@webury.com

Special Orders - we may be able to supply relevant/associated items which are not available to order on our web sites; in this instance if you then wish to cancel/return the item there will be a 20% handling charge, made to you

3. Delivery 

"One Hour Delivery Window"

Any oneofour (ex International) methods of shipment may be delivered with Interlink Express. Interlink Express haveintroduceda new "one hourdeliverywindow" which works as follows:
- An email or text will be sent confirming the dispatch of your order and the due date for delivery
- On the day of dispatch a second email or text notification will be sent advising you of a one hour delivery window. This is normally accurate, however cannot be guaranteed, due to unusual circumstances.
- If the day of delivery is not convenient you can easily reply to the email or text to liaise with Interlink Express for an alternative delivery day which may be more convenient.

When you purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.


3.1 UK Standard Delivery £3.95 - up to 5 working days

UK Standard Delivery is free (to UK mainland addresses) on all orders over £50. This offer may be withdrawn at any time and does not include premium delivery.

UK standard deliveries are typically charged at £3.95 however in special circumstances, delivery may be less - these products are clearly marked "Small Packet Postage Item £2" on the website. All standard deliveries are sent using Royal Mail or Interlink Express and may take up to 5 days.

Most standard deliveries will require a signature.

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3.2 UK Mainland Carrier Delivery £5.00 - 1-3 days
In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with Interlink-Express Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from Interlink-Express, full details below.
This service is only available for the U.K. mainland.


3.3 UK Mainland Next Day Delivery £7.50
We use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).

The second method is Interlink Express and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:
1. Orders must reach our office by 2.30pm the preceding day. Orders received after 2.30pm may still be eligible for next day delivery although this is not always possible.
2. Orders received between 2.30pm on Thursdays and 2.30pm on Fridays will be delivered on the following Monday. Orders received after 12 noon on Friday, or on Saturday or Sunday will be delivered on the following Tuesday.
3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left.
5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.


3.4 UK Mainland Saturday / Sunday Delivery £15.00
This service is available on orders placed Monday-Friday before 12 noon for delivery on the following Saturday or Sunday. Your order will be delivered with either Royal Mail or Interlink Express, depending on the item, between 9am-5pm and will require a signature.

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR SATURDAY OR SUNDAY DELIVERY:
1. Orders must reach our office by 2.30pm Friday. Orders received after 2.30pm may still be eligible for next day delivery although this is not always possible.
2. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
3. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If it is not possible to do this the parcel will be returned to your local branch for collection by you. A second working day delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com.
4. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
5. Saturday and Sunday delivery is only available in mainland UK.


3.7 International Deliveries*
International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.

The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT can be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.

The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout.

* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.


3.8 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.


3.9 Part orders
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.

Only one delivery charge is applicable for part orders.  If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this unlikely event any goods not received will be refunded back onto the card used to make the original payment and any goods already received will only be eligible for a refund if unused and returned in a saleable condition.

We cannot guarantee to fulfill backorders although we rarely experience such problems.


3.10 Gift Wrapping Service £3.50
webury.com's chosen charity for the "Gift Wrapping Campaign" is The Midlands Air Ambulance Charity - we are rurally based with a passion for the countryside, and acutely aware of how vital this service is. As such, we are proud to support them, with your help.

If you would like your order gift-wrapped and a hand-written tag attached it is no problem.... simply select this option at the Checkout. webury.com donates £2.50 to The Midlands Air Ambulance for each order

Please be advised; During the Christmas period we aim to achieve standard delivery within 5 days. However, if you have requested our charitable gift-wrapping service this may extend to 7-10 working days. We shall of course endeavour to deliver your goods as soon as possible.

All items in each order will be gift wrapped in one parcel. Alternatively if you would like items individually gift wrapped please contact customer services.

If you return the item(s) the cost of the gift wrapping service is non-refundable.

We do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift messages and we have the right to refuse to send gift messages. In this instance your item will be just gift wrapped.

4 Sale

4.1 Delivery
We attempt to deliver as quickly as we can, but in busy times it could take up to 10 working days to receive your order. Free standard delivery on all orders over £50, or Next Day courier delivery is £7.50 (orders must be placed before 2.30pm)

4.2 Discounted Prices
Our January sale prices are valid until the last day of January – after this date some items may remain on sale and some will revert back to full price. Previous purchases are not eligible for this offer, and no price adjustments will be made on previous purchases.

4.3 Discount Voucher and Promotion Code
Discount vouchers, codes and offers cannot be used on sale products, unless specified.

4.4 Returns

If you wish to return any items for a refund or exchange please do so within 28 days.

- We do ask all products are returned to us within 28 days of receipt, in a saleable condition.

- You are required to take reasonable care of items.

- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).

- All products must be packaged in a protective outer - footwear must be wrapped or boxed as despatched. Any shoe or boot boxes defaced by parcel tape, stamps or returns addresses will not be accepted and will be returned to you

- Any free gifts which came with your order must also be returned.

We do not offer a free returns service, however at the time of placing your order, you have the option to purchase a subsidised returns label for £2.00 (UK only). Simply attach this label to the outside of your parcel and take it to your Post Office and obtain a proof of posting; goods which are lost in transit without this remain your responsibility. Please note we will not reimburse postage costs if an alternative returns service is used. The cost of the returns label is non-refundable, however it can be used on this order or any future orders that you wish to return to us.

If you return your items using a different service please clearly address them to

Returns Address:  webury.com Ltd, Returns Department, The Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE.
When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance. We regret we cannot have customers call and collect goods or return goods.
If you suspect your item to be faulty please contact us prior to returning your item (Tel: 01568 760101 or email info@webury.com).

5. Promotions

5a 3 for 2 Promotional Items

Selected products only, marked with 3 for 2 icon.

Cheapest Item is free - if the items are the same price you will receive one free.

The discount will automatically be applied at checkout

Subject to availability

We reserve the right to add or remove items from the promotion at any time

Offer cannot be used in conjunction with any other offer or promotion code

Discount does not apply to delivery charges

In the event of an item being returned for a refund, the discount will be taken into account.

6 #YesWebury
 
By responding #YesWebury you agree to the following:
 
6.1    You grant Webury a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) on Webury.com, Instagram, Facebook, Pinterest, Twitter, advertising and email marketing campaigns.
6.2    Webury may use, reproduce, distribute, combine with other materials, alter and/or edit your Photo(s) in any manner in its sole discretion, with no obligation to you whatsoever.
6.3    You hereby represent and warrant that
(a) you own all rights in and to your Photos
(b) you have permission from any person(s) appearing in your Photos to grant the rights herein
(c) you are 18 years or older
(d) Webury’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.

6.4    You hereby waive any moral rights in the Photos to which you are now or maybe at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
6.5    You hereby release and discharge Webury from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.
6.6    You hereby release, discharge and agree to hold Webury and any person acting on Webury’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

7 Trustpilot Review Prize Draw T&C’s

7.1 This is a monthly prize draw, running between the first and last day of each month.
7.2 To enter and be eligible to win, the entrant must leave Webury a review on our Trustpilot page.
7.3 Customers will be entered into the draw whether they leave a glowing review or a negative review, a five-star review or a one-star review.
7.4 The prize is a £50 Webury voucher.
7.5 The reviewer must use a valid email address on Trustpilot in order for us to be able to enter you into the draw.
7.6 The winner will be selected at random and contacted by the end of the first full week of the following month.
7.7 The winner will be contacted via the email address provided and the code for the £50 voucher will be included within the email.
7.8 The prize draw is being run by Webury. This promotion is in no way sponsored, endorsed or administered by, or associated with, Trustpilot.
7.9 The competition is open to UK residents only, aged 18 and above.
7.10 Customers who include a picture of them wearing their item (or if it’s a homeware piece, include a picture of it in situ), will be entered twice into the draw.